Frequently asked questions about Flexatiq
These are the questions owners of gyms, dance studios, CrossFit boxes and martial arts schools ask us most often before choosing their management software. If yours is not here, book a demo and ask us directly.
Plans and contract
Flexatiq is a monthly or annual subscription, with plans based on the number of active members. Initial setup and data migration are included. Contact us for pricing for your club.
Data, security and hardware
Each club's data is kept separate from every other club's, it is hosted in the EU, and staff only see what their role allows. Below we also answer questions about languages, QR check-in and turnstiles.
Questions and answers
- How much does Flexatiq cost?
- Plans are priced by the number of active members, billed monthly or annually. Contact us for pricing and we will suggest the right plan for your club.
- Can I try Flexatiq before I buy?
- Yes. You can use Flexatiq free for 30 days with no commitment.
- Can I move my data from another system?
- Yes. Our team migrates members, memberships and your timetable from CSV files or an export of your current system, free of charge on every plan.
- Where is my data stored?
- On servers in the European Union. Each club's data is isolated in the database, keys and tokens are encrypted, and staff access is limited by role.
- Is Flexatiq GDPR-compliant?
- Yes. Your club remains the data controller for its members' data and Flexatiq processes it on your behalf, on EU servers. Staff access depends on their role: owner, manager, front desk or instructor.
- Can I cancel at any time?
- Yes. A monthly plan can be cancelled at any time, and we hand over your data as CSV.
- Which languages are the panel and member app available in?
- English and Polish. Every user, staff member or member, picks their own language.
- Which types of clubs is Flexatiq for?
- Gyms, dance studios, CrossFit boxes, martial arts schools and yoga studios, among others. You choose your facility type when you sign up, and Flexatiq sets up suitable defaults.
- How does QR code check-in work?
- Members show a QR code in the app that changes every 30 seconds, and the front desk scans it. The front desk screen shows every check-in live, along with the reason for any refusal.
- Do members have to install an app from an app store?
- No. The member app runs in the phone's browser and can be added to the home screen like any other app.
- Can memberships renew automatically?
- Recurring card billing is in development and coming soon. Today members buy their next membership at the front desk.
- Can I manage several locations from one account?
- Yes. The Network plan covers multiple locations with no limit on active members.
- Does Flexatiq work with turnstiles and readers?
- Turnstiles with QR readers and standalone QR readers are available as an add-on service. Turnstile integration is currently in pilot deployments.
Try Flexatiq in your club – free for 30 days.
See also
- Gym management software that takes the pressure off your front deskGym management software for memberships, freezes, day passes and QR code check-in at the front desk. EU-hosted and GDPR-compliant. Try it free for 30 days.
- Membership management software for gyms and studiosMembership management software: time-based memberships, visit packs, day passes and subscriptions, freezes with limits and a full history per member.
- Gym member app: check-in, bookings and memberships on the phoneA gym member app with no app store needed: rotating QR code check-in, class booking from a phone and membership status at a glance. Android and iPhone.
- Class booking software that keeps your lists in orderClass booking software with an online class schedule, recurring classes, class caps, automatic waitlists and a no-show rule. Members book from their phone.